Built for NZ & AU construction firms

Your AI doesn't know
what a variation order is.

Every time you ask ChatGPT or Copilot about your jobs, it's guessing what your terms mean. Lore gives your AI the vocabulary of your business - so the answers it gives are actually useful.

Start your free trial → See how it works
JK
Draft a response to a client querying our variation order for the Takapuna site. The VO covers additional drainage work - $18,400 + GST. Reference our standard 14-day payment terms.
AI
✗ WRONG - AI IS GUESSING
Dear Client,

Thank you for your query regarding the variation order. As per our agreement, a variation order refers to any formal change request made to the original scope of work, typically used in manufacturing or software development contexts to document approved modifications…

Regarding payment, our standard terms require settlement within 30 days of invoice, as is common in most service agreements…
⚠ Wrong definition. Wrong payment terms. Generic language. Not usable without a full rewrite.
Lore context active - Glossary + Playbook + Persona loaded
JK
Draft a response to a client querying our variation order for the Takapuna site. The VO covers additional drainage work - $18,400 + GST. Reference our standard 14-day payment terms.
AI
✓ CORRECT - Knows your business
Hi [Client Name],

Thanks for getting in touch regarding Variation Order VO-2024-047 for the Takapuna site.

This VO covers the additional drainage work identified during the groundworks phase - specifically the stormwater diversion required due to the discovered clay substrate. The work fell outside the original BOQ scope and has been documented per our standard variation process.

The VO value is $18,400 + GST, bringing the revised contract sum to $[total]. As per our contract terms, payment is due within 14 days of the variation invoice date. A copy of the signed VO approval and supporting site notes is attached.

Happy to walk through the detail on a call if that helps. Let me know.
✓ Correct NZ construction terminology. Your payment terms. Your tone. Ready to send.
Setup takes an afternoon. Works with ChatGPT, Claude, Copilot, and your CRM.
The problem, specifically
Generic AI gets construction wrong.
Every. Single. Time.

NZ and AU construction has its own language. The AI you're using was trained on the whole internet - not your industry, not your contracts, not your firm.

variation order
AI treats it like a change request form
Generic AI conflates variation orders with change control in manufacturing or software - not your approval process or how you document scope creep.
30–45 min rewrite every time
practical completion
AI invents a definition on the spot
Practical completion triggers payment milestones and defects liability periods. If your AI doesn't know your contract's definition, it writes something plausible but wrong - and legally risky.
Can't use it for contract comms
PC sum / provisional sum
Confused with fixed-price allowances
AI consistently confuses PC items with provisional sums - getting your quotes wrong before they leave the building.
Quote errors, client disputes
retention / defects liability
Wrong percentages, wrong timeframes
Your retention terms and DLP periods live in your contracts, not in ChatGPT's training data - so it guesses, and gets it wrong.
Cash flow conversations go sideways
How it works
Set up in an afternoon.
Then it just works.

No developer needed. No rebuilding anything. You teach Lore how your business works, and it handles the rest.

📋
We load your construction vocabulary
Start from our NZ/AU construction glossary, then add the terms unique to your firm.
~ 20 minutes
📝
You describe how your business works
A short, plain-language interview on your process, terms, and how you handle variations - no developer needed.
~ 30 minutes
🎙️
You set your tone
A few questions on how you talk to clients, so every AI output sounds like your firm, not a generic chatbot.
~ 10 minutes
⚡
Push to every AI tool you use
Connect ChatGPT, Claude, your CRM, or your website chatbot. Every AI you touch knows your business, without re-explaining it each time.
~ 5 minutes per tool
🔄
It stays current
Changed a term or a process? Update it in seconds and every connected tool reflects it immediately.
Ongoing - takes seconds
NZ/AU Construction Starter Pack
80+ terms, pre-loaded and ready to deploy.
variation order
NZS 3910 / AS 4000
practical completion
NZS 3910
PC sum
Industry standard
retention
Construction Contracts Act 2002
BOQ
Industry standard
DLP
NZS 3910

+ liquidated damages · extension of time · provisional sum · and 70+ more, mapped to your contracts

⚠ When wrong context reaches a client

Your AI speaks for your business.
Courts agree.

These aren't hypothetical risks. Businesses are already being held liable for what their AI says to customers - regardless of whether a human reviewed it first. Construction is particularly exposed, because the stakes in every client communication are real.

Air Canada · February 2024 · BC Civil Resolution Tribunal
"The chatbot is a separate legal entity" - the tribunal called this remarkable, and rejected it.
A customer asked Air Canada's AI chatbot about bereavement fares and was told he could buy a full-price ticket and claim a retroactive discount within 90 days. No such policy existed. The chatbot invented it because it had no authoritative context about Air Canada's actual fare rules. When the airline argued its chatbot was responsible for its own statements, the tribunal ruled directly that Air Canada was bound by what its AI agent told customers.
Ruling: Air Canada liable for AI's fabricated policy. The precedent: if your AI says it, you said it.
Cursor · April 2025 · Widely reported
An AI support bot invented a device-limit policy. It spread across developer communities before anyone caught it.
Cursor's AI assistant "Sam" told a developer the company had a new policy restricting each subscription to a single device. The policy was fabricated entirely - the bot filled a knowledge gap with a confident, plausible-sounding answer. Before a correction reached users, the invented policy had spread across Reddit and Hacker News. Cursor's co-founder had to publicly confirm: "We have no such policy."
Consequence: Reputational damage, cancellations, founder time spent on damage control. Lloyd's of London launched an AI hallucination insurance product the following month.
Stanford HAI · 2024 Research
General-purpose AI hallucinates on legal queries 58–82% of the time.
Stanford's Human-Centered AI Institute found that general-purpose AI tools produce false or inaccurate outputs on legal queries - including contract terms, jurisdictional requirements, and payment conditions - between 58% and 82% of the time. A 2025 RICS survey found 74% of construction professionals described themselves as "not prepared" to implement AI safely - yet adoption is accelerating regardless.
The gap: Firms are sending AI-generated contract comms and variation correspondence to clients without realising the AI is guessing at their actual terms.
Meta AI · May 2024 · CBC News
AI confidently confirmed a scam phone number as legitimate Facebook support.
A former Manitoba MP, suspicious of a number claiming to be Facebook support, asked Meta AI directly whether it was legitimate. Meta AI responded that it was indeed legitimate. Facebook has no customer support phone number - the number was a scam. The AI filled a knowledge gap with confident, wrong information because it had no governed context about Meta's actual support policies.
Pattern: AI doesn't say "I don't know." It says something plausible. For construction firms, that could mean wrong payment terms or wrong scope communicated to a client - from your email address.
What this looks like in your business specifically
Wrong payment terms in a VO response
AI defaults to 30-day terms - your contract says 14. Client holds payment citing the AI's email. You don't have a leg to stand on because it came from your address.
Incorrect retention release conditions
AI describes a two-tranche release that doesn't match your subcontract terms. Subcontractor uses it as evidence in a payment dispute.
DLP period stated incorrectly
AI says 12 months. Your contract says 24. Client comes back with a defect claim in month 18. You quoted the wrong period in writing, from your email address.
Practical completion trigger miscommunicated
AI describes PC as "when work is finished." Your NZS 3910 contract requires formal certification. Client withholds final payment. Dispute, adjudication, cost.
Quote uses wrong provisional sum definition
AI conflates PC sums with provisional sums. Tender goes out with the wrong cost structure. You win the job but you're locked into terms that don't reflect your methodology.
LD rate invented on the spot
Client asks about delay penalties. AI quotes a "standard" LD rate that has nothing to do with your contract. Client's lawyers screenshot the email. That's your liability now.
🛡
Lore doesn't make your AI smarter - it makes it accurate. Your AI stops guessing and starts reflecting what your business has actually agreed to. Every output that goes to a client is grounded in your context, not the internet's best guess.
Why now
Construction is already using AI.
It just doesn't know your language yet.
30%
of AU construction firms are already trialling AI - and hitting the same terminology wall
38%
more plan to adopt AI in the next 12 months
1hr
rewriting AI outputs per day is the hidden cost Lore eliminates
Straightforward pricing
Less than a site manager's afternoon.

No annual contracts. No developer needed. Cancel any time. Prices in NZD, ex GST.

Starter
Site
$39
/month · 1 user
Your core vocabulary and tone, live in ChatGPT and Claude.
  • NZ/AU Construction starter pack
  • Glossary up to 150 terms
  • 1 Playbook (e.g. quoting process)
  • 1 Persona (your firm's tone)
  • ChatGPT + Claude export
  • No team collaboration
  • No live integrations
Start free trial
MOST POPULAR
Growth
Project
$149
/month · up to 5 users
For firms where the whole team uses AI. One Lore, everyone benefits.
  • Full construction starter pack
  • Unlimited glossary terms
  • Unlimited Playbooks
  • 3 Personas (office, site, client-facing)
  • All AI tool integrations
  • Live data hooks (pricing, staff)
  • Multi-user editing
  • Context health monitoring
Start free trial
Scale
Portfolio
$449
/month · up to 25 users
For larger firms and multi-site groups that need more than one Lore.
  • Multiple workspaces (entities / sites)
  • Version history & rollback
  • Role-based access control
  • AI audit log
  • Custom integrations
  • Dedicated onboarding support
  • API access for your systems
Talk to us

Every plan includes a free Context Audit in your first week - we'll map your terms, process, and tone together.

Included with every plan · 60 minutes

Your free Context Audit starts on day one.

The moment you sign up, we spend 60 minutes with you mapping your key terms and process - so your AI is speaking your language from week one. No extra cost, at any tier.

Start your free trial →

14-day free trial. No credit card required to start.