Built for NZ & AU construction firms

Your AI doesn't know
what a variation order is.

Every time you ask ChatGPT or Copilot about your jobs, it's guessing what your terms mean. Lore gives your AI the vocabulary of your business — so the answers it gives are actually useful.

Book a free Context Audit → See how it works
JK
Draft a response to a client querying our variation order for the Takapuna site. The VO covers additional drainage work — $18,400 + GST. Reference our standard 14-day payment terms.
AI
✗ WRONG — AI IS GUESSING
Dear Client,

Thank you for your query regarding the variation order. As per our agreement, a variation order refers to any formal change request made to the original scope of work, typically used in manufacturing or software development contexts to document approved modifications…

Regarding payment, our standard terms require settlement within 30 days of invoice, as is common in most service agreements…
⚠ Wrong definition. Wrong payment terms. Generic language. Not usable without a full rewrite.
Lore context active — Glossary + Playbook + Persona loaded
JK
Draft a response to a client querying our variation order for the Takapuna site. The VO covers additional drainage work — $18,400 + GST. Reference our standard 14-day payment terms.
AI
✓ CORRECT — Knows your business
Hi [Client Name],

Thanks for getting in touch regarding Variation Order VO-2024-047 for the Takapuna site.

This VO covers the additional drainage work identified during the groundworks phase — specifically the stormwater diversion required due to the discovered clay substrate. The work fell outside the original BOQ scope and has been documented per our standard variation process.

The VO value is $18,400 + GST, bringing the revised contract sum to $[total]. As per our contract terms, payment is due within 14 days of the variation invoice date. A copy of the signed VO approval and supporting site notes is attached.

Happy to walk through the detail on a call if that helps. Let me know.
✓ Correct NZ construction terminology. Your payment terms. Your tone. Ready to send.
Setup takes an afternoon. Works with ChatGPT, Claude, Copilot, and your CRM.
The problem, specifically
Generic AI gets construction wrong.
Every. Single. Time.

NZ and AU construction has its own language. The AI you're using was trained on the whole internet — not your industry, not your contracts, not your firm.

variation order
AI treats it like a change request form
Generic AI conflates variation orders with change control in manufacturing or software. It doesn't know your VO approval process, your threshold for principal approval, or how you document scope creep.
30–45 min rewrite every time
practical completion
AI invents a definition on the spot
Practical completion triggers payment milestones, defects liability periods, and insurance handover. When your AI doesn't know what it means in your contracts, it writes something plausible but wrong — and legally risky.
Can't use it for contract comms
PC sum / provisional sum
Confused with fixed-price allowances
AI consistently misunderstands the difference between PC items (supplied by others, installed by you) and provisional sums (contingency for undefined work). Gets your quotes wrong before they leave the building.
Quote errors, client disputes
retention / defects liability
Wrong percentages, wrong timeframes
Your retention terms, release conditions, and DLP periods are in your contracts — not in ChatGPT's training data. It'll give you a generic answer that doesn't match your standard subcontract or your client's NZS 3910.
Cash flow conversations go sideways
How it works
Set up in an afternoon.
Then it just works.

No developer needed. No rebuilding anything. You teach Lore how your business works, and it handles the rest.

📋
We load your construction vocabulary
Start with our NZ/AU construction starter pack — 80+ pre-defined terms including variation order, practical completion, BOQ, retention, PC sum, DLP, and more. You review, correct, and add the 10–15 terms unique to your firm.
~ 20 minutes
📝
You describe how your business works
Answer plain-language questions about your quoting process, payment terms, how you handle variations, and your client communication style. Lore turns this into a structured Playbook your AI can actually follow.
~ 30 minutes
🎙️
You set your tone
Eight questions about how you communicate with clients. Formal or direct? Email or text? Lore creates a voice profile so every AI output sounds like it came from your firm — not a generic chatbot.
~ 10 minutes
⚡
Push to every AI tool you use
One click connects your Lore to ChatGPT, Claude, your website chatbot, your CRM's AI features, or any other tool. Now every AI you touch knows your business — without re-explaining it every session.
~ 5 minutes per tool
🔄
It stays current
Changed your payment terms? Taken on a new trade? Lore flags when your context gets stale and makes it easy to update in seconds. Your AI always reflects how your business actually works today.
Ongoing — takes seconds
NZ/AU Construction Starter Pack
80+ terms, pre-loaded and ready to deploy.
variation order
Written instruction from the principal authorising a change to the contract scope, price, or programme. Triggers a revised contract sum once signed.
NZS 3910 / AS 4000
practical completion
The point at which works are substantially complete and fit for intended purpose. Triggers the defects liability period and final payment milestone.
NZS 3910 Clause 9.2
PC sum
Prime Cost sum — an allowance in the BOQ for goods supplied by others where final cost is not yet known at tender.
Industry standard
retention
Percentage held from progress payments (typically 5–10%) as security against defects. Released in two tranches: at practical completion and end of DLP.
Construction Contracts Act 2002
BOQ
Bill of Quantities — itemised breakdown of materials, quantities, and labour used for tendering and cost control. Basis for progress claim assessment.
Industry standard
DLP
Defects Liability Period — typically 12 months post-practical completion during which contractor must remedy notified defects at no cost.
NZS 3910 Clause 11

+ liquidated damages · extension of time · provisional sum · subcontract works · head contract · principal · practical completion certificate · progress claim · adjudication · site instructions · and 60+ more

⚠ When wrong context reaches a client

Your AI speaks for your business.
Courts agree.

These aren't hypothetical risks. Businesses are already being held liable for what their AI says to customers — regardless of whether a human reviewed it first. Construction is particularly exposed, because the stakes in every client communication are real.

Air Canada · February 2024 · BC Civil Resolution Tribunal
"The chatbot is a separate legal entity" — the tribunal called this remarkable, and rejected it.
A customer asked Air Canada's AI chatbot about bereavement fares and was told he could buy a full-price ticket and claim a retroactive discount within 90 days. No such policy existed. The chatbot invented it because it had no authoritative context about Air Canada's actual fare rules. When the airline argued its chatbot was responsible for its own statements, the tribunal ruled directly that Air Canada was bound by what its AI agent told customers.
Ruling: Air Canada liable for AI's fabricated policy. The precedent: if your AI says it, you said it.
Cursor · April 2025 · Widely reported
An AI support bot invented a device-limit policy. It spread across developer communities before anyone caught it.
Cursor's AI assistant "Sam" told a developer the company had a new policy restricting each subscription to a single device. The policy was fabricated entirely — the bot filled a knowledge gap with a confident, plausible-sounding answer. Before a correction reached users, the invented policy had spread across Reddit and Hacker News. Cursor's co-founder had to publicly confirm: "We have no such policy."
Consequence: Reputational damage, cancellations, founder time spent on damage control. Lloyd's of London launched an AI hallucination insurance product the following month.
Stanford HAI · 2024 Research
General-purpose AI hallucinates on legal queries 58–82% of the time.
Stanford's Human-Centered AI Institute found that general-purpose AI tools produce false or inaccurate outputs on legal queries — including contract terms, jurisdictional requirements, and payment conditions — between 58% and 82% of the time. A 2025 RICS survey found 74% of construction professionals described themselves as "not prepared" to implement AI safely — yet adoption is accelerating regardless.
The gap: Firms are sending AI-generated contract comms and variation correspondence to clients without realising the AI is guessing at their actual terms.
Meta AI · May 2024 · CBC News
AI confidently confirmed a scam phone number as legitimate Facebook support.
A former Manitoba MP, suspicious of a number claiming to be Facebook support, asked Meta AI directly whether it was legitimate. Meta AI responded that it was indeed legitimate. Facebook has no customer support phone number — the number was a scam. The AI filled a knowledge gap with confident, wrong information because it had no governed context about Meta's actual support policies.
Pattern: AI doesn't say "I don't know." It says something plausible. For construction firms, that could mean wrong payment terms or wrong scope communicated to a client — from your email address.
What this looks like in your business specifically
Wrong payment terms in a VO response
AI defaults to 30-day terms — your contract says 14. Client holds payment citing the AI's email. You don't have a leg to stand on because it came from your address.
Incorrect retention release conditions
AI describes a two-tranche release that doesn't match your subcontract terms. Subcontractor uses it as evidence in a payment dispute.
DLP period stated incorrectly
AI says 12 months. Your contract says 24. Client comes back with a defect claim in month 18. You quoted the wrong period in writing, from your email address.
Practical completion trigger miscommunicated
AI describes PC as "when work is finished." Your NZS 3910 contract requires formal certification. Client withholds final payment. Dispute, adjudication, cost.
Quote uses wrong provisional sum definition
AI conflates PC sums with provisional sums. Tender goes out with the wrong cost structure. You win the job but you're locked into terms that don't reflect your methodology.
LD rate invented on the spot
Client asks about delay penalties. AI quotes a "standard" LD rate that has nothing to do with your contract. Client's lawyers screenshot the email. That's your liability now.
🛡
Lore doesn't make your AI smarter — it makes it accurate. When your glossary defines "retention" as it appears in your standard subcontract, when your playbook specifies your actual 14-day payment terms, and when your DLP period is encoded precisely — your AI stops guessing and starts reflecting what your business has actually agreed to. Every output that goes to a client is grounded in your governed context, not the internet's best guess.
Why now
Construction is already using AI.
It just doesn't know your language yet.
30%
of AU construction firms are already trialling AI in their operations — and hitting the same terminology wall
38%
more are planning to adopt AI in the next 12 months. The window to get it right before competitors do is now
1hr
rewriting AI outputs per day is the hidden cost in most construction firms. Lore eliminates it — setup pays back in week one
Straightforward pricing
Less than a site manager's afternoon.

No annual contracts. No developer needed. Cancel any time. Prices in NZD, ex GST.

Starter
Site
$79
/month · 1 user
Get your core vocabulary and tone in place. Works with ChatGPT and Claude today.
  • NZ/AU Construction starter pack
  • Glossary up to 150 terms
  • 1 Playbook (e.g. quoting process)
  • 1 Persona (your firm's tone)
  • ChatGPT + Claude export
  • No team collaboration
  • No live integrations
Start free trial
MOST POPULAR
Growth
Project
$249
/month · up to 5 users
For firms where the whole team uses AI — estimators, project managers, admin. One Lore, everyone benefits.
  • Full construction starter pack
  • Unlimited glossary terms
  • Unlimited Playbooks
  • 3 Personas (office, site, client-facing)
  • All AI tool integrations
  • Live data hooks (pricing, staff)
  • Multi-user editing
  • Context health monitoring
Start free trial
Scale
Portfolio
$699
/month · up to 25 users
For larger firms, multi-site operations, or groups with different trading entities that each need their own Lore.
  • Multiple workspaces (entities / sites)
  • Version history & rollback
  • Role-based access control
  • AI audit log
  • Custom integrations
  • Dedicated onboarding support
  • API access for your systems
Talk to us

Not sure which plan? Start with a free Context Audit — we'll recommend the right fit after seeing how your firm works.

Free · No obligation · 60 minutes

Book your free Context Audit

We spend 60 minutes with you, map your key terms and processes, and show you exactly what your AI should know about your business. You'll leave with a working system prompt whether you sign up or not.

No credit card. No commitment. We'll email you to confirm a time.